Refund policy

30-Day Refund & Size Replacement Policy

We want you to love your Scrub & Snark order. If something isn't right, we're here to help.

Refunds

If you don't love your item for any reason, contact us within 30 days of delivery and we'll help with a refund. In most cases, you won't need to send the item back—we encourage you to donate it or share it with someone who can use it.

We may request photos or other information about your order when needed to help resolve an issue.

Size Replacements

Need a different size? Contact us within 30 days of delivery and we'll help with a one-time size replacement for eligible apparel. You generally won't need to return the original item.

Size replacements are limited to one replacement per eligible item/order.

Personalized Items

Please carefully review all names, specialties, credentials, spelling, and other personalization before submitting your order.

If we make an error, or your personalized item arrives damaged or defective, we'll make it right with a replacement or refund.

We cannot offer refunds or replacements for personalization information that was entered incorrectly by the customer when the order was placed.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 30 days of delivery. Please include your order number and photos of the issue so we can make it right.

Fair-Use Policy

Our refund and replacement policy is intended to make genuine order issues easy to resolve. We reserve the right to limit or refuse refunds or replacements in cases of suspected fraud, abuse, excessive claims, or repeated misuse of this policy.

How to Get Help

Contact us at support@scrubandsnark.com within the applicable 30-day period. Include your order number and a brief description of how we can help.

Refunds, when approved, are issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.